Technical Support & FAQ

Overview

The Resume Refinement feature uses Memzo Copilot: an AI assistant that helps you tailor your resume and cover letter for specific roles.

Step-by-Step Process

Enter Employer & Job Title: Provide the company and position name.
Select Active Resume: Choose or upload your current CV.
Add Job Specification: Upload or paste the job description.
Provide Custom Instructions: Optional notes for AI emphasis.
Set Output Language: Choose your preferred language.
Enable Cover Letter: Toggle the switch if needed.
Generate CV: Click “Generate CV” and wait while Memzo Copilot refines your content.
Review Results: Explore tabs for Refined Resume, Cover Letter, and Match Analysis.

Validation & Error Handling

The system ensures only valid files (PDF, DOC, DOCX, TXT ≤ 2MB) are uploaded. Inline messages and banners highlight any issues, keeping your submission clean and correct.

Troubleshooting

Issue	Fix
No file selected	Select a valid resume or job spec.
File too large	Compress or shorten document under 2MB.
Unsupported file	Use .pdf, .doc, .docx, or .txt.
Button disabled	Resolve all highlighted errors.

How to Manage Your Refined Resumes

The Your Refined Resumes page provides tools to view, search, download, and share all your optimised resumes generated by Memzo Copilot. You can search by employer, job title, and date range, then export, zip, or email the selected results.

Filtering and Searching

Use the top filter bar to narrow your refinements:

Employer — search by company name (e.g., “Bangs Ltd”).
Job Title — search by position (e.g., “Software Developer”).
From and To — filter by creation date.

Click Filter to apply or Clear to reset filters.
Results are automatically paginated for easy navigation.

Selecting and Managing Results

Each refinement has a checkbox for multi-selection. You can:

Select All — check the box at the top-left of the table.
Select Individual Rows — mark only those you want to export, zip, or email.

Downloading Files

Click the Word button next to any row to download the individual refined CV.
To download multiple at once, select the desired rows and click:

Export Excel — download selected refinements in Excel format.
Export CSV — export metadata (employer, title, date, etc.) as CSV.
Download ZIP — download all selected refined Word documents as a single ZIP file.

Downloaded files retain their original employer and job title in the file name for easy tracking.

Emailing Selected Refinements

Click the Email Selected button.
Enter the recipient’s email address in the popup modal.
Click Send Email to share the selected refinements directly.
A success message confirms delivery; otherwise, you’ll see an alert if sending fails.

Using AJAX and Pagination

The table reloads dynamically without full page refresh when filtering or navigating pages.
Pagination links and filters are automatically handled via AJAX for a faster, smoother experience.

Validation and Security

All form actions include an anti-forgery token for security.
AJAX requests are verified and authorised to your account only.
Invalid or expired sessions are redirected safely to the login page.

Best Practices

Use descriptive filters to quickly find specific refinements (e.g. “Azure” or “Lead Developer”).
Regularly export data for backup or offline review.
Limit email attachments by selecting only the most relevant refinements.
Keep your refinements organised by employer and date for clarity.

Understanding Your Credit Usage Dashboard

The Usage Dashboard gives you a clear overview of your credit consumption in Memzo Copilot — showing how many credits have been used, your remaining balance, and your total credit allocation for the active period.

Key Metrics Explained

Total Credits — the full amount of credits you were allocated at the start of your current billing cycle.
Total Used — credits that have been consumed through actions such as resume refinement, job spec analysis, or cover letter generation.
Remaining — your current available credit balance, calculated automatically as:
Remaining = Total Credits - Total Used

Understanding the Period Display

Period: N/A – N/A

The system automatically calculates your usage period as a 30-day cycle starting from the date shown as the Period Start. The End Date is always set to exactly 30 days later and cannot be edited manually.

How to Check Your Balance

Go to Dashboard → Usage in the main menu.
Review the three summary cards displayed on the page:

Total Used

5

Remaining

15

Total Credits

20

Credits are deducted automatically each time you complete a refinement.
The dashboard updates instantly after every credit-related action.

Tips

Monitor your remaining credits regularly to avoid running out mid-process.
Top up or renew your plan as soon as your balance gets low.
Your total credits reset automatically at the start of each new 30-day period.

For questions about how credits are calculated or renewed, visit the Billing & Subscription Help section.

💳 Step-by-Step: How to Make a Live Payment

Log in to your Memzo Copilot account.
Go to the Subscription Plans page.
Select your preferred plan (Free, Basic, Pro, or Enterprise).
Click Select to review the plan details and price.
Click Proceed to Checkout — you’ll be redirected to a secure Stripe payment page.
Enter your card details and confirm payment.
Once payment succeeds, you’ll be redirected back to Memzo Copilot automatically.
Your subscription will be activated immediately, and you can confirm it under My Subscription.

🔒 Security and Transparency

All payments are processed securely by Stripe.
Memzo Copilot never stores or has access to your card details.
Every successful payment is verified and recorded automatically.

⚠️ Important Notes

Only live payments activate your real subscription.
If your payment fails or is canceled, you won’t be charged.

💬 Need Help?

If you encounter any issues during checkout, contact our support team at admin@memzocopilot.com with your registered email and selected plan.